Tag: customer satisfaction
Mortgage Mayhem: How Technology Can Streamline the Process
By Joman Kwong, Strategic Solutions Manager, Financial Services, at Laserfiche
If the mortgage process wasn’t already complex enough, the current state of the UK economy is adding...
Beyond Transaction: Unlocking Lifetime Customer Value in Banking
By Matthew David Hopgood, GVP, Global Experience Design Lead, Publicis Sapient
Banking has been the leader in digital experiences for a long time.
According to Publicis...
The driving forces behind digital transformation in finance
By Joman Kwong, Strategic Solutions Manager for Financial Services at Laserfiche
The main driving forces propelling digital transformation initiatives within the insurance industry over the...
How data transformation can revolutionise underwriting in the insurance sector
Richard Jones, VP Sales Northern Europe, Confluent
Developing a 360-degree understanding of your customers is complicated. No matter the industry, you need the permission and...
Make the most of your tech with IT benchmarking
Bruce Penson, managing director at business IT support provider Pro Drive IT, explains the importance of IT benchmarking and how to get started.
As the...
Customer relations: how cloud contact centre solutions have taken over the banking sector
By Dominique Toubin, VP Channels & Alliances, Odigo
Although the banking sector is mainly known for its retail banking business, it can actually provide myriad...