Tag: Customer Service
The true value of migrating financial systems to cloud
Sarah Henry, VP Strategy & Business Services for EMEA Applications at Oracle
The UK economy is expected to grow in the next few years but...
Addressing the talent shortage in financial services is crucial for advancing digital transformation
By Chris Livesey, CEO at AutoRek
The financial services industry is currently grappling with the significant challenge of finding and retaining top talent. With technological...
Integrate Your Front- and Back-office Resources to Boost Customer Experience and Operational Efficiency
Spencer O’Leary, CEO of ActiveOps North America, discusses why organizations should dismantle the traditional barriers between front- and back-office teams and take a more...
AI, Cloud, and Data Governance: Financial Industry’s Roadmap for 2024
by Mark Hermeling, CTO, Alveo
Heading into 2024, the financial services industry is at the threshold of a transformation driven by technological advancements, especially in...
The Importance of Experienced Customer Service Advisors in Finance
If there is one thing which can be said about the finance sector, it would be that as a customer-facing industry, the most important...