Tag: Generative AI
Will generative AI build or break customer service for banks?
Many banks have already implemented AI chatbots in their customer service operations, but they were not always well received by customers. Henning Holter, Business...
AI: The new frontier of Anti-Money Laundering
Keith Berry, General Manager Know Your Customer Solutions, Moody’s Analytics
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We are entering a new era of technical innovation in compliance, with further advancements in...
Generative AI: The Democratisation of Fraud
By Doriel Abrahams, Head of Risk, Forter
Generative AI and, more specifically AI based chatbots such as ChatGPT, have continued to dominate headlines and amaze...